Closing: Apr 5, 2024
This position has expiredPublished: Mar 25, 2024 (2 months ago)
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Job Summary
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- We are seeking a highly skilled QA Developer and support engineer at Pezesha. As a full-time candidate in this role, you will play a crucial role in ensuring the quality and reliability of our fintech products while also providing comprehensive technical support to both internal and external stakeholders. This position requires a blend of technical expertise, problem solving skills and a customer-centric mindset.
Qualifications:
- Bachelor's degree in Computer Science or a related field.
- Proven experience in software quality assurance, testing methodologies and test automation tools.
- Strong proficiency in programming languages such as Java, PHP, Javascript or Python.
- Experience in software development life cycle (SDLC) processes and agile methodologies.
- Excellent problem solving skills and attention to detail.
- Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.
- Proactive mindset with a commitment to continuous learning and professional development in the field of QA and support.
- Added advantage: Human centred design and Design Thinking
How to Apply: Please send your CVs and cover letter to [email protected]. Kindly indicate the title of the job on the subject header of the email (REF 24/ QA and support engineer)
Responsibilities
- We are seeking a highly skilled QA Developer and support engineer at Pezesha. As a full-time candidate in this role, you will play a crucial role in ensuring the quality and reliability of our fintech products while also providing comprehensive technical support to both internal and external stakeholders. This position requires a blend of technical expertise, problem solving skills and a customer-centric mindset.
Qualifications:
- Bachelor's degree in Computer Science or a related field.
- Proven experience in software quality assurance, testing methodologies and test automation tools.
- Strong proficiency in programming languages such as Java, PHP, Javascript or Python.
- Experience in software development life cycle (SDLC) processes and agile methodologies.
- Excellent problem solving skills and attention to detail.
- Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.
- Proactive mindset with a commitment to continuous learning and professional development in the field of QA and support.
- Added advantage: Human centred design and Design Thinking
How to Apply: Please send your CVs and cover letter to [email protected]. Kindly indicate the title of the job on the subject header of the email (REF 24/ QA and support engineer)
Quality Assurance
- Develop and execute comprehensive test plans and test cases to ensure the quality and reliability of Pezesha’s products.
- Conduct both manual and automated tests to identify bugs and any areas of improvement.
- Collaborate closely with the development team to communicate identified bugs and issues and also ensure that they are resolved in a timely manner.
- Continuously refine and automate the QA process to enhance efficiency.
Technical Support
- Serve as the primary point of contact for both internal and external teams seeking technical assistance and support.
- Investigate, troubleshoot and resolve technical issues reported in a timely manner.
- Provide clear and concise instructions to users for problem resolution or escalation to the appropriate team member for resolution.
- Document support processes, procedures and troubleshooting steps to facilitate knowledge transfer within the team and also ensure a structured support system.
Cross-functional Collaboration
- Collaborate with Product managers, developers and other stakeholders to ensure a seamless integration of the best QA processes into the software development life cycle.
- Work closely with customer facing teams to identify user feedback and incorporate user insights into product enhancement efforts.
- Act as a bridge between technical and non-technical teams, facilitating clear communication and understanding of technical issues and solutions.
Continuous improvement
- Stay up to date with latest industry trends, best practices and emerging technologies in QA and technical support.
- Proactively identify opportunities for improvement, automation and optimization of QA and support processes.
- Contribute to a culture of continuous learning and improvement within the support and QA teams.
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