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Equity Bank Kenya
Banking + 2 more
Description
Qualifications & Experience:
University degree in a business-related field or its equivalent.
Minimum grade of C+ (plus) Mathematics, English/Kiswahili.
Mean grade of C+ (plus) and above in KCSE exams.
Computer Literacy
Minimum years of experience 1 to 2 years in any early debt collections environment.
Contact debtors by phone or through correspondence obtain payments, establish payment schedules and renegotiate payment schedules.
Take actions to encourage timely debt payments to avoid aging of unpaid loans/accounts.
Reconcile customer disputes pertaining to payment of outstanding loan balances that are due.
Ensure defined department Collections goals are met.
Provide customer service for the Credit collection services.
Document all collections efforts of the accounts he/she had handled in the online credit collection system.
Encourage the culture of saving by encouraging customers to make regular deposits for savings and not only making deposits to pay the loan.
Business awareness -Be able to align collection to current business trends.
Time Management -Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time
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