Reservations Agent

Skills, Knowledge and Expertise

• Good knowledge for Opera PMS
  
• At least one year previous experience in a Reservations role
  
• Excellent proficiency in English both written and spoken
  
• Sales and guest relations skills
  
• Detail oriented
  
• Good communication and listening skills
  
• Demonstrate energy and enthusiasm
  
• Ability identify errors and proper
  

• Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
  
• Ensure client's satisfaction and adherence to Kempinski service standards
  
• Follow internal credit policy.
  
• Follow up on lost business and bring information about them to the knowledge of the department superiors
  
• Spot-check reservations made previous day and check all VIP arrivals
  
• Follow the internal up-sell programme for Reservations department
  
• Ensure email response within the 24hour policy
  
• Convert enquiries through telephone and direct bookings
  
• Cross-sell Olare Mara to Villa Rosa guests and vice-versa
  
• Perform any other duty as assigned to them by management