Senior Officer, Fraud Investigations

Qualifications

• Minimum education qualifications required - Bachelor's degree in a Business or Computing related discipline
  
• Good working knowledge of Agile methodology ways of working.
  
• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
  
• Certification in Digital forensics and/or incident response will be an added advantage.
  
• Proven hands on fraud investigations experience in a financial environment for a minimum period of 2 years.
  
• Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
  
• Good knowledge of GSM network business models and processes.
  
• A conceptual thinker able to work independently.
  
• Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;
  

• Risk Analysis, and Audit
  
• Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
  
• Able to develop workflows for new and existing data.
  
• Highly proficient in data analysis using multiple toolsets.
  
• Can develop audience specific insights using presentation tools
  
• Can develop standard monitoring reports to monitor KPI performance
  
• Can engage internal and external partners to review and present insights
  
• Forensic reviews and Investigations
  
• Able to conduct and manage fraud investigations of cases assigned.
  
• Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
  
• Able to prepare planned and Adhoc reports on insights arising out of investigations done.
  
• Able to represent Safaricom before court on fraud related matters.
  
• Can propose recommendations to improve control weaknesses identified during investigations.
  
• Understands and utilizes Chain of custody principles while handling evidence
  
• Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
  
• Able to conduct analysis and reporting of electronic evidence.
  
• Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
  
• Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
  
• Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
  
• Data analytics and Mining
  
• Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
  
• Able to develop workflows for new and existing data
  
• Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios
  
• Ability to carry out second level analysis on emerging fraud trends
  
• Highly proficient in data analysis using multiple toolsets.
  
• Can develop audience specific insights using presentation tools
  
• Can develop standard monitoring reports to monitor KPI performance
  
• Can engage internal and external partners to review and present insights.
  
• Automation, reporting and tooling
  
• Understanding of fraud risk landscape for GSM/MPESA frauds
  
• Specialized fraud risk knowledge in one specific business area
  
• Ability to engage different stakeholders required in automation journey
  
• Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports
  
• Ability to design practical automated solutions.
  
• Health & Safety
  
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
  
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.