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Technical Support Analyst (Fintech)

Closing: May 27, 2024

This position has expired

Published: May 13, 2024 (17 days ago)

Job Requirements

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Job Summary

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  • Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years’ experience.
  • The Technical Support Analyst will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certification in ITIL Foundation.
  • Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with Fintech clients.
  • Analytical abilities and problem-solving skills.
  • Background in Fintech with awareness of industry trends and technologies.
  • Knowledge of Agile methodologies is Compulsory.
  • 2-3 years of experience in a similar technical support role within the Fintech sector.


Responsibilities
  • Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years’ experience.
  • The Technical Support Analyst will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certification in ITIL Foundation.
  • Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with Fintech clients.
  • Analytical abilities and problem-solving skills.
  • Background in Fintech with awareness of industry trends and technologies.
  • Knowledge of Agile methodologies is Compulsory.
  • 2-3 years of experience in a similar technical support role within the Fintech sector.


  • Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.
  • Collaborate with team members and escalate complex issues as necessary.
  • Maintain accurate records of reported issues, resolutions, and troubleshooting steps.
  • Prepare reports on support activities and performance metrics as required.
  • Clearly communicate technical solutions and instructions to non-technical users.
  • Work closely with users and other support staff to ensure effective communication and service delivery.
  • Adhere to ITIL best practices and processes for incident management, problem management, and service request fulfillment.
  • Contribute to ongoing improvements in support processes and procedures.
  • Provide exceptional customer service, striving to ensure a positive experience for end-users.
  • Proactively gather feedback from users to identify areas for improvement.


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