Telesales Executive

Experience

• 2-4 years of experience in related area of responsibility. Senior service, production or support roles highly appreciated in area of responsibility.
  
• Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks.
  
• Commercial minded.
  
• Good business acumen.
  
• Good one-one communication skills
  

Education

• Bachelor Degree /Tertiary Education or related work experience in related discipline
  

Key Tasks

• Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
  
• Act as Tele Sales customers' main contact for DHL.
  
• Build a strong client relationship to ensure that the account performs and grows to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
  
• Open mew accounts and ensure they trade profitably.
  

Customer/ Stakeholder

• Act as Tele Sales customers' main contact for DHL, responding and satisfying their sales and post sales requirements.
  
• Build a strong client relationship to ensure that the account performs and grows to maximum potential
  
• Manage a portfolio of customers via telephone.
  
• Liaise closely with Sales Channels
  

Autonomy

• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
  
• Adhere to regional standards on profit margins and discount guidelines
  
• Any deviation from tariffs requires management agreement.
  
• Work under Limited supervision with periodic review
  
• Use independent judgment and determine best course of action through the interpretation of policies and procedures