Telesales (Return Team Agent)

• Minimum 2 years of experience in a telesales, outbound calling, or customer-facing collections role.
  

• Proven ability to manage a high-volume pipeline and consistently meet conversion targets.
  

• Hands-on experience with an ERP or loan management system is required — ERP proficiency is expected from day one.
  

• Comfortable working with Microsoft Excel — able to manage and update trackers independently.
  

• Strong verbal communication in both English and Kiswahili.
  

• Diploma or bachelor’s degree in a business-related field is preferred; relevant experience takes precedence.
  

Personal Attributes:

• Self-driven — able to identify what needs doing without being told and act on it.
  

• Persistent and professionally able to re-engage customers across multiple touchpoints without being aggressive.
  

• Highly organized, with strong follow-through on every open application and outstanding action.
  

• Comfortable handling objections and steering difficult conversations toward a positive outcome.
  

• Detail-oriented — understands that clean data and accurate records are as important as the call itself.
  

• Proactive communicator who keeps the team and manager updated without being prompted.