Chief Technical Officer (CTO)

Education: Bachelor’s degree in computer science, Engineering, or related field; master’s degree is an added advantage.
Experience: 12–15 years of progressive IT leadership experience, including at least 5 years in senior executive technology roles.
Certifications such as TOGAF, ISO 22000-301 & 27000-1, PMP, CISSP, CISM, AWS/Azure cloud certifications are highly desirable.
Experience in financial services or regulated industries is preferred.

Responsibilities

Develop and implement a comprehensive IT and digital transformation strategy aligned with the Company’s business objectives.
Lead the modernization of core insurance systems, digital channels, and enterprise architecture.
Drive the adoption of innovative technologies to enhance underwriting, claim processing, customer engagement, and distribution.
Advise Executive Management on emerging technology trends and their relevance to the insurance business.
Oversee the design, implementation, and management of IT infrastructure, networks, servers, cloud platforms, and data centers.
Ensure high availability, scalability, performance, and reliability of all business-critical systems.
Manage application development, system integrations, APIs, and third-party platforms.
Ensure proper documentation and lifecycle management of all IT systems.
Lead the development and management of digital insurance platforms, mobile apps, portals, and web applications.
Partner with business units to digitize customer journeys across retail, corporate, and bancassurance channels.
Oversee product digitization, automation, and self-service capabilities.
Ensure seamless integration between front-end digital platforms and backend insurance systems.
Establish and enforce robust cybersecurity policies, controls, and incident response frameworks.
Safeguard Company data, customer information, and digital assets against cyber threats.
Ensure compliance with regulatory requirements (NAICOM, NDPR, ISO standards, and other applicable regulations).
Conduct regular risk assessments, vulnerability testing, and disaster recovery planning.
Oversee enterprise data architecture, data governance, and data quality frameworks.
Promote the use of data analytics, dashboards, and business intelligence for decision-making.
Support actuarial, finance, sales, and operations teams with accurate and timely data insights.
Manage relationships with IT vendors, system integrators, fintech partners, and service providers.
Negotiate contracts, SLAs, and licensing agreements to ensure value for money.
Collaborate with internal stakeholders across all business units to deliver technology-enabled solutions.
Provide strong leadership to the IT and digital teams, fostering a culture of accountability, innovation, and continuous improvement.
Build and develop a high-performing team with the right mix of technical and business skills.
Establish IT governance structures, policies, standards, and performance metrics.
Prepare and manage the IT budget, ensuring cost efficiency and ROI on technology investments.

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