Alfred and Victoria Associate
Human resources + 2 more
Description
- Education: Bachelor’s degree in computer science, Engineering, or related field; master’s degree is an added advantage.
- Experience: 12–15 years of progressive IT leadership experience, including at least 5 years in senior executive technology roles.
- Certifications such as TOGAF, ISO 22000-301 & 27000-1, PMP, CISSP, CISM, AWS/Azure cloud certifications are highly desirable.
- Experience in financial services or regulated industries is preferred.
Responsibilities
- Develop and implement a comprehensive IT and digital transformation strategy aligned with the Company’s business objectives.
- Lead the modernization of core insurance systems, digital channels, and enterprise architecture.
- Drive the adoption of innovative technologies to enhance underwriting, claim processing, customer engagement, and distribution.
- Advise Executive Management on emerging technology trends and their relevance to the insurance business.
- Oversee the design, implementation, and management of IT infrastructure, networks, servers, cloud platforms, and data centers.
- Ensure high availability, scalability, performance, and reliability of all business-critical systems.
- Manage application development, system integrations, APIs, and third-party platforms.
- Ensure proper documentation and lifecycle management of all IT systems.
- Lead the development and management of digital insurance platforms, mobile apps, portals, and web applications.
- Partner with business units to digitize customer journeys across retail, corporate, and bancassurance channels.
- Oversee product digitization, automation, and self-service capabilities.
- Ensure seamless integration between front-end digital platforms and backend insurance systems.
- Establish and enforce robust cybersecurity policies, controls, and incident response frameworks.
- Safeguard Company data, customer information, and digital assets against cyber threats.
- Ensure compliance with regulatory requirements (NAICOM, NDPR, ISO standards, and other applicable regulations).
- Conduct regular risk assessments, vulnerability testing, and disaster recovery planning.
- Oversee enterprise data architecture, data governance, and data quality frameworks.
- Promote the use of data analytics, dashboards, and business intelligence for decision-making.
- Support actuarial, finance, sales, and operations teams with accurate and timely data insights.
- Manage relationships with IT vendors, system integrators, fintech partners, and service providers.
- Negotiate contracts, SLAs, and licensing agreements to ensure value for money.
- Collaborate with internal stakeholders across all business units to deliver technology-enabled solutions.
- Provide strong leadership to the IT and digital teams, fostering a culture of accountability, innovation, and continuous improvement.
- Build and develop a high-performing team with the right mix of technical and business skills.
- Establish IT governance structures, policies, standards, and performance metrics.
- Prepare and manage the IT budget, ensuring cost efficiency and ROI on technology investments.
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