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Alan & Grant, Ascentech Services Limited, Deloitte Nigeria, First Excelsia Professional Services Limited, Westfield Consulting LimitedProfession (Consulting, business support, auditing)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,General management, leadership,Information technology, software development, data,Legal,Manufacturing, operations, quality,Project, program management,Sales, marketing, promotion,Skilled, manual labor,Transportation, logistics, driving,
Industry
Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Data/Research,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Consulting, business support, auditing)
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Alan & Grant
Consulting + 2 more
Description
OND, HND, or Bachelor’s degree in any discipline.
Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
Strong verbal and written communication skills with a friendly and patient demeanor
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
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