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First Bank of Nigeria Limited
Team Lead CRM Administration
Lagos,
Abuja
• Nigeria
Closed for applications
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PalmPay
Financial Services
Description
- Minimum of OND, NCE, or equivalent qualification.
- Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
- Strong communication, persuasion, and negotiation skills.
Responsibilities
- Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
- Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
- Assist customers with onboarding, application submission, and required documentation.
- Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
- Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
- Track daily leads, applications, conversions, and other assigned sales metrics.
- Follow up with pending customers to ensure completion of applications and final approvals.
- Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
- Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.
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