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Amaiden Energy Nigeria Limited, Baker Hughes, Beacon Power Services , Sahara Group Limited, Sun KingProfession (Energy, utilities, environment, Mid-level)
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Industry (Mid-level)
Aeronautics,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Energy, utilities, environment)
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Sun King
Energy + 2 more
Description
You might be a strong candidate if you have
- At least 7 years of professional experience in human resources management, Training or related field, with a strong focus on employee welfare, relations, and engagement.
- A minimum of 2 years of experience coordinating or guiding a team.
- An accredited certification or degree in HR Management.
- Strong data review and strategic thinking capabilities.
- Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.
Responsibilities
Strategic Guidance and Team Direction:
- Provide strategic direction and guidance to the Agent Welfare Associates, ensuring their activities align with HR and overall company goals.
- Foster an enabling environment within the team, promoting professional development and continuous improvement through co-working and joint efforts.
Coordinate Field Audits: Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.
Data Collation and Review:
- Oversee the collection and comprehensive review of agent and field data to identify root causes of issues and barriers faced by agents.
- Develop and implement data-guided strategies to address identified issues, ensuring ongoing progress in agent welfare.
Dashboard Preparation and Reporting:
- Prepare detailed monthly and quarterly dashboards for HR, sales, and business management groups.
- Highlight key metrics, incident prevalence, risks, and trends to provide actionable insights and inform choice-making processes.
Cross-Functional Joint Efforts:
- Work closely with teams across HR, sales, operations, and other relevant departments to ensure effective communication and alignment on agent welfare initiatives.
- Facilitate the development and implementation of corrective action plans to address identified issues and enhance agent assistance across various departments.
Incident Oversight and Risk Reduction:
- Monitor and report on incident prevalence and risks related to agent welfare, ensuring timely identification and resolution of issues.
- Develop and implement proactive measures to reduce risks and enhance overall agent wellbeing and satisfaction.
Policy and Procedure Development:
- Contribute to the creation and refinement of policies and procedures related to agent welfare, ensuring they are comprehensive, current, and clearly communicated to all relevant stakeholders.
- Ensure compliance with company policies, industry standards, and legal requirements in all agent welfare activities.
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