Qualification and Experience

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.

• 7–12 years of IT operations experience.

• Minimum 3 years leading a NOC, SOC, or combined SNOC function within a multi-site enterprise environment.

• Lead, mentor, and manage SNOC Analysts, Engineers, and Incident Responders; oversee shift management, staff rotation, and quality assurance to maintain 24/7 operational discipline.

• Lead end-to-end incident triage and command activities—from detection and investigation to containment, eradication, and restoration.

• Maintain a single source of truth within the ITSM platform and determine escalation thresholds, including major incident declaration and executive communications.

• Govern enterprise a and observability standards across data centre, LAN, WAN, cloud, remote access, and OT environments.

• Oversee SIEM, EDR, SOAR, and firewall telemetry; ensure log ingestion, rule optimization, alert tuning, and automation workflows.

• Coordinate threat intelligence gathering and distribution; ensure proactive threat hunting is performed regularly to identify undetected risks.

• Drive proactive network performance monitoring to detect degradation before service impact.