Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Industry
Published
Profession
Industry
Seniority
Full time Financial Services Jobs in Nigeria
39
jobs
Nomba
Customer Success Associate
Lagos, Nigeria
PalmPay
Chief Information Officer (CIO)
Lagos, Nigeria
Princeps Holdings Limited
Product Marketing Manager
Lagos, Nigeria
Beyond Credit Limited
Internal Audit / Control Intern - Lagos
Lagos, Nigeria
Fairmoney Nigeria
Aggregator Manager - Umuahia
Umuahia, Nigeria
Norrenberger Financial Group
Human Resources And Admin Officer
Abuja, Nigeria
Renmoney
Team Lead, SME Underwriting
Lagos, Nigeria
Credit Direct Limited
Business Hub Lead
Lagos, Nigeria
Credit Direct Limited
Enterprise Application Support Analyst
Lagos, Nigeria
Get personalised job alerts directly to your inbox!
PalmPay
Payroll Specialist
Lagos, Nigeria
Closing: May 30, 2024
10 days remainingPublished: May 15, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Requirements
They idle candidate should have:
They idle candidate should have:
- Strong command of written and verbal English
- Minimum of a Bachelor’s degree from a recognised institution.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with customer relationship management (CRM) software programs.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues that may arise.
- Passion for delivering an amazing customer experience.
- Good time management skills and an ability to thrive in a fast-paced environment.
Responsibilities
Requirements
They idle candidate should have:
They idle candidate should have:
- Strong command of written and verbal English
- Minimum of a Bachelor’s degree from a recognised institution.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with customer relationship management (CRM) software programs.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues that may arise.
- Passion for delivering an amazing customer experience.
- Good time management skills and an ability to thrive in a fast-paced environment.
- Operate as the lead point for any and all matters specific to customer account.
- Provide seamless/personalized customer experience to our customers.
- Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
- Interface with internal stakeholders to ensure an effective resolution process for our customers/stakeholders.
- Maintain updated knowledge of the organization's products, services, and customer service policies.
- Communicate effectively with stakeholders to help resolve issues with Nomba support tools.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Learn our product to configure the platform to meet the needs of new users.
- Provide platform training and onboarding for new and existing users.
- Develop and maintain an ideal user/customer profile and collect User feedback.
- Interface with other internal teams in order to help agents resolve their issues.
- Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.