Kuda Bank
Retail Relationship Manager
Lagos
• Nigeria
Closed for applications
Glovo
Senior Finance Analyst
Lagos
• Nigeria
Closed for applications
Kuda Bank
Contact Center Agents (Fixed Term Contract)
Lagos
• Nigeria
Closed for applications
Kuda Bank
Account Management Intern - 3 months Contract
Lagos
• Nigeria
Closed for applications
Kuda Bank
Supervisor - Contact Centre
Lagos
• Nigeria
Closed for applications
Stanbic IBTC Bank
Developer, Software
Lagos
• Nigeria
Closed for applications
Technoserve
Waste to Value (Circular Economy) Manager
Lagos
• Nigeria
Closed for applications
Stanbic IBTC Bank
Sector Lead (Energy and Infrastructure)
Lagos
• Nigeria
Closed for applications
Stanbic IBTC Bank
Analyst, Bank
Lagos
• Nigeria
Closed for applications
Get personalised job alerts directly to your inbox!
Stanbic IBTC Bank
Associate, Distribution
Lagos
• Nigeria
Closed for applications
Top cities with open vacancies
Jobs in Lagos, Jobs in Ikoyi, Jobs in Apapa, Jobs in Port Harcourt, Jobs in Abuja, Jobs in Ikeja, Jobs in Owerri, Jobs in Osogbo, Jobs in Benin City, Jobs in Zaria, Jobs in Yola, Jobs in Warri, Jobs in Umuahia, Jobs in Oyo, Jobs in Oshodi, Jobs in Onitsha, Jobs in Ondo, Jobs in Kano, Jobs in Kaduna, Jobs in Ilorin, Jobs in Lagos IslandProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry
Aeronautics,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
© Fuzu Ltd
Kuda Bank
Banking + 2 more
Description
Requirements
- Strong interpersonal and relationship management skills.
- Excellent written and verbal communication skills.
- Ability to manage high-value customer relationships professionally and discreetly.
- Strong understanding of retail banking products and services.
- Strong analytical and problem-solving skills.
- Ability to influence and engage customers effectively.
- Customer-focused mindset with high attention to detail.
- Proficiency in CRM systems, banking platforms, and digital tools.
- Ability to manage multiple customer relationships simultaneously
- Minimum of 2–3 years experience in retail banking, relationship management, or customer experience role
Responsibilities
- Manage a portfolio of premium retail customers and serve as their primary relationship contact for enquiries, requests, and escalations.
- Build strong relationships with premium customers by understanding their financial needs and providing tailored banking solutions.
- Proactively engage premium customers to drive satisfaction, retention, and product usage.
- Ensure all customer queries are handled promptly, professionally, and within defined service levels
- Collaborate with internal teams to resolve customer issues efficiently.
- Support onboarding and activation of premium customers ensuring accurate KYC processes.
- Identify opportunities to cross-sell relevant retail banking products such as savings, cards, overdrafts, stocks.
- Monitor customer engagement trends and proactively address service gaps.
- Provide regular updates and reports on portfolio performance and customer insights.
- Support initiatives aimed at improving customer experience and premium service offerings.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.