Qualifications

• More than 5 years of operations management experience, ideally in hospitality, food & beverage, events, or a premium consumer brand
  
• Demonstrated ability to manage teams, processes, and budgets simultaneously
  
• Strong financial literacy, able to read reports, manage costs, and understand P&L implications
  
• Comfortable using production planning tools, spreadsheets, and operational reporting systems
  
• Experience using digital operations and inventory management tools
  
• High integrity and a track record of accountability in previous roles
  

Operations & Production

• Oversee end-to-end daily operations across production, fulfilment, and events delivery
  
• Maintain and oversee production schedules and forecasts, accounting for order volumes, seasonal demand, and new product launches
  
• Enforce quality control standards across all products and service touchpoints
  
• Collaborate with the culinary and product development team to maintain consistency during periods of menu or range growth
  

Financial Controls & Reporting

• Supervise petty cash, purchase orders, and operational expenditure against approved budgets
  
• Work with the finance function to ensure accurate daily records, reconciliations, and stock counts
  
• Monitor vendor invoices, approve routine payments, and flag discrepancies promptly
  

People Management

• Line-manage kitchen, front-of-house, and logistics team members
  
• Lead onboarding, performance reviews, and day-to-day HR administration in line with company policy
  
• Manage rota planning and shift scheduling to ensure adequate staffing at all times
  

Systems & Process

• Own and continuously improve the company's Standard Operating Procedures (SOPs) across all operational areas
  
• Ensure full compliance with food safety, hygiene, and health & safety regulations at all times, keeping the business audit-ready
  
• Identify operational inefficiencies and drive structured improvement initiatives
  

Vendor & Supplier Management

• Manage relationships with key suppliers, negotiate terms, and oversee procurement processes
  
• Ensure timely sourcing of ingredients, packaging, and operational supplies
  
• Maintain supplier records and ensure all agreements are properly documented
  

Client Experience

• Act as the operational point of contact for key client accounts and events
  
• Ensure all client communications and delivery commitments are met without exception
  
• Escalate and resolve client issues swiftly and professionally
  

KPI Reporting & Performance

• Track key operational metrics including production output, yield, wastage, labour efficiency, and downtime
  
• Provide regular performance reporting to the Managing Director with clear analysis and recommendations
  
• Use data to drive improvements in efficiency, cost control, and team productivity.