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Reliance Health
Health care + 1 more
Description
What You'll Bring
- Bachelor's degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Minimum 3 years' experience in sales or sales development.
- Experience leading or supervising a team.
- Strong written and spoken communication skills.
- Comfortable working with data, dashboards, and metrics.
- Proficiency with Microsoft Office Suite.
- Ability to work effectively in a remote environment.
- Experience with Zoho CRM or any CRM system (e.g., Salesforce, HubSpot, Freshsales).
- Experience building sales scripts or qualification processes from scratch.
- Experience building dashboards or reports to track sales metrics.
- Experience in health tech, health insurance, or B2B sales. Experience training or onboarding new sales team members.
- Experience reactivating closed-lost leads or churned accounts.
eam Leadership & Coaching
- Lead and manage a team of Sales Development Associates (SDAs).
- Hold regular check-ins to review performance, give feedback, and help team members improve.
- Identify when someone is struggling and create a plan to help them get better.
- Set clear targets and make sure the team knows what is expected of them.
Process & Script Development
- Build and maintain the scripts that SDAs use when speaking with prospects (both inbound and outbound).
- Clean up and improve the inbound qualification script, making sure it confirms details, explains how we got the prospect's information, and confirms interest.
- Create and document the outbound sales development script. Write down the full SDA qualification process so that anyone can follow it.
Training & Development
- Build a training program for new SDAs joining the team.
- Prepare training materials, live test marking schemes, and recorded assessments.
- Make sure new SDAs are ready to take calls before they go live. Provide ongoing training when scripts, products, or processes change.
Lead Management & Allocation
- Allocate inbound leads across SDAs for qualification.
- Manage lead lists from partners and ensure they are distributed fairly and efficiently.
- Plan and manage how the team requalifies closed-lost leads and churned accounts to generate new opportunities.
Dashboard, Metrics & Reporting
- Build and maintain dashboards to track team performance.
- Monitor key metrics: leads, SQLs (Sales Qualified Leads), SALs (Sales Accepted Leads), rejection count, and conversion ratios (Lead:SAL, SQL:SAL).
- Cut metrics by geography and individual SDA to spot trends and problems.
- Use data to identify what is working, what is not, and where to focus improvement efforts.
Outbound Sales Development Planning
- Plan and launch outbound prospecting — this is a new function that needs to be built.
- Develop outbound scripts, target lists, and outreach sequences.
- Set goals and measure success for outbound efforts separately from inbound
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