Field Collection Officer - Ikeja

HND, or B.Sc. in any discipline.
Minimum of 1 year of experience in field collections, loan recovery, or as a field agent in the fintech or banking sector.
Must be highly familiar with the Ota and Ifo local government areas.
Exceptional negotiation, persuasion, and interpersonal communication skills.

Conduct daily on-site visits to customers with overdue balances to secure immediate repayments.
Engage with debtors to understand their financial challenges and establish realistic, sustainable repayment schedules.
Perform "skip tracing" to locate customers who have changed addresses or are difficult to reach.
Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures.
Maintain accurate, real-time records of all field activities, customer interactions, and payment commitments in the recovery system.
Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brand’s reputation.
Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases.

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