Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
  
• Professional qualifications (ACCA/CPA or equivalent) is an added advantage.
  
• Minimum 3+ years’ experience in credit control or accounts receivable, with at least 2 years in a supervisory/management role.
  
• Experience working with ERP/accounting systems (e.g., Business Central, or similar).
  
• Strong knowledge of credit risk management and collections practices.
  

1. Credit Risk Management

• Develop, implement, and enforce credit control policies and procedures.
  
• Assess customer creditworthiness and approve credit limits and terms.
  
• Monitor customer exposure and manage risk proactively.
  
• Review and recommend account suspensions, legal recovery, or write-offs where necessary.
  
• Manage bad debt provisions and doubtful debt analysis.
  

2. Collections & Accounts Receivable Management

• Oversee timely collections in line with agreed payment terms.
  
• Monitor debtor ageing and drive reduction in overdue balances and debtor days.
  
• Supervise reconciliations, dispute resolution, and allocation of payments.
  
• Negotiate payment plans and recovery strategies with clients.
  
• Ensure proper processing of credit notes, credit memos, and adjustments.
  

3. Reporting & Financial Analysis

• Prepare and present periodic reports including:
  
• Ageing analysis
  
• Collection performance and efficiency
  
• Debtor days
  
• Cash flow forecasts
  
• Risk exposure and bad debt status
  
• Provide actionable insights and recommendations to management.
  
• Support month-end and year-end financial processes for receivables.
  

4. Leadership & Team Management

• Lead, train, and supervise the credit control team.
  
• Set performance targets and KPIs for collections and service delivery.
  
• Conduct performance reviews and identify training needs.
  
• Foster accountability, professionalism, and high service standards within the team
  

5. Stakeholder & Relationship Management

• Build and maintain strong relationships with customers and key accounts.
  
• Liaise with Billing, Operations, and Finance to resolve disputes affecting payments.
  
• Support contract negotiations relating to credit terms.
  
• Handle escalated or sensitive collection matters effectively.
  

6. Process Improvement & Compliance

• Identify opportunities to improve systems, reporting, and processes.
  
• Ensure compliance with internal controls, policies, and regulatory requirements.
  
• Drive automation and efficiency initiatives within receivables management.
  
• Maintain accurate records and audit readiness.