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United Bank of Africa(Uganda)
Relationship Manager - Commercial
Kampala • Uganda
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Seniority (Banking, microfinance, insurance)
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DFCU Bank
Banking + 2 more
Description
Requirements
- University Bachelor’s Degree.
- Training in various areas of Operations: – i.e. KYC, CFT & AML Compliance.
- Atleast 4 years banking experience. Experience in Branch Operations is an added advantage.
- Demonstrate a high degree of accuracy, attention to detail, quality and deadlines.
- Thorough understanding of Bank procedures, policies and regulatory AML/KYC requirements.
- Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
- Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
Responsibilities
- Oversee end‑to‑end execution of KYC activities for Commercial & CIB customers, including onboarding verification, periodic reviews, event‑triggered reviews, and remediation exercises.
- Ensure all customer files meet regulatory expectations.
- Maintain high levels of accuracy, completeness, and documentation quality across all KYC outputs.
- Implement and enforce internal AML/CFT and KYC policies in line with regulatory frameworks.
- Identify, escalate, and manage potential financial crime risks, suspicious patterns, or gaps detected during KYC processing.
- Ensure timely resolution of audit issues (internal, external, and BoU/FIA).
- Serve as the operational liaison between KYC Operations, Branch Operations, Compliance, Relationship Managers, and regulators.
- Provide guidance, clarification, and expert KYC interpretation to frontline teams.
- Support Commercial & CIB RMs with KYC requirements to ensure efficient customer onboarding and timely reviews.
- Coordinate and supervise a team of KYC Analysts.
- Conduct coaching, workload allocation, and on‑the‑job training to build specialist KYC capability within the team.
- Identify workflow bottlenecks and recommend improvements.
- Contribute to development and updating of KYC processes, SOPs, and operational guidelines.
- Produce timely KYC operational reports (e.g., workload dashboards, aging reports, compliance exceptions).
- Support data cleanup, migration, or remediation initiatives for Commercial and CIB customers.
- Ensure all KYC activities meet agreed SLAs.
- Respond promptly to stakeholder queries to support a seamless customer experience.
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