Education and Experience Required:

• A bachelor’s degree, preferably BSc (Computing /IT), or any other equivalent.
  

• Minimum 3 years’ hands-on experience in IT support, service management, or technical operations within a corporate environment.
  

• The End User Support Analyst is responsible for delivering high-quality technical support to internal users, ensuring seamless operation of IT systems and services.

• The role focuses on resolving incidents, managing service requests, and maintaining user satisfaction through effective communication and technical expertise.

• The role also involves contributing to continuous improvement initiatives, aligning support activities with business needs, and upholding IT governance and compliance standards