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Sun King
Energy + 2 more
Description
Qualifications, Skills and Experience:
- Hold a diploma/degree in a business-related field(E.g, Business Administration, Economics, Finance, Accounting, or related discipline)
- Proven experience as a Collection representative or relevant role
- Fluent in English and Lugisu speaking, Other languages: Luo, Runyakitara
- Excellent knowledge of the MS Office Suite
- Team player, Fast learner, and Vibrates positivity.
- Additional training/certificate in Credit Management. Debt collection & Recovery, Negotiation & conflict resolution, or customer relationship management. Experience with analytical tools would be an added advantage
Responsibilities
- Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
- Ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that they may continue with payments by re-educating them on the key terms of the sale contract.
- Negotiate payment arrangements with customers, taking into account their financial situation and the company’s policies and procedures.
- Set up repayment plans and new terms of sale.
- Verification of clients’ details & update account information in the company’s collections system, including notes on the customer’s payment history and any payment arrangements made.
- Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.
- Ensure adherence to the company policies and procedures related to collections, including regulations related to consumer protection practices.
- Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by Sun King.
- Record & escalate any abnormal issues reported by customers during the disabled call interactions, such as faulty or repossessed products, suspected fraud cases, etc
- Utilize computer systems to handle skip tracing.
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