Get personalised job alerts directly to your inbox!
Companies hiring now
Islamic Development Bank, MTN Group, Platinum Credit (U) Ltd, Tugende Limited, World Bank GroupProfession (Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Engineering, architecture,Human resources,Information technology, software development, data,Legal,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Sales, marketing, promotion,Teaching, training,Transportation, logistics, driving,
Industry (Business, strategic management, Entry and Basic-level)
Seniority (Business, strategic management)
© Fuzu Ltd
MTN Group
Telecommunications
Description
Requirements
- Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
- A minimum of one year experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Responsibilities
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support companywide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the Service Centre Supervisor in all operational activities in the store
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.