Experience & Background

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Retail Management, or a related field from a recognized university
  

• Professional certifications in inventory management (e.g., CPIM, CSCP) or project management (e.g., PMP, PRINCE2) are an added advantage
  

• Minimum 2–4 years of experience in retail operations, inventory/stock management, or supply chain coordination
  

• At least 1–2 years in a supervisory or team leadership role
  

• Experience managing distributed teams across multiple locations is preferred
  

• Prior experience in a fast-paced, high-volume consumer retail or fintech environment is an advantage
  

Skills & Competencies

• Strong leadership and people management skills, with the ability to motivate diverse teams and drive performance
  

• Excellent analytical and problem-solving skills, with the ability to interpret stock data and translate insights into action
  

• Effective communication and interpersonal skills, capable of managing stakeholder relationships across functions
  

• Proficiency in inventory management systems and Microsoft Office applications (Excel, Word, Outlook)
  

Team Leadership & People Management

• Providing day-to-day leadership and supervision of all Stock Controllers in the region, setting clear performance expectations and holding regular one-on-one and team check-ins
  

• Driving employee engagement and motivation by recognizing achievements, addressing concerns promptly, and fostering a positive team culture aligned with M-KOPA's values
  

• Conducting performance reviews, providing constructive feedback, and developing individual development plans for each direct report
  

Stock Optimization & Loss Prevention

• Monitoring regional stock levels, stock ageing reports, and loss trends; taking proactive corrective action to remain within or exceed set targets
  

• Designing and implementing region-specific stock optimization strategies including demand-based allocation, FIFO enforcement, and reallocation of slow-moving inventory between outlets
  

• Investigating and resolving all stock discrepancies, losses, or variances reported across the region, ensuring root-cause analysis and preventive measures are documented
  

Field Coordination & Sales Team Partnership

• Building and maintaining strong working relationships between Stock Controllers and Sales Leaders (Area Sales Managers, Direct Sales Representatives) at each shop/depot
  

• Coordinating with sales teams on stock allocation to the field, ensuring timely allocation, follow-up on outstanding devices, and adherence to SLAs
  

• Facilitating joint planning sessions with sales leadership to align stock availability with sales targets and promotional campaigns
  

• Addressing and mediating any operational conflicts or communication gaps between stock and sales teams at the regional level
  

Shop & Outlet Management

• Managing landlord relationships for all outlets in the region, ensuring lease agreements are current, rent is paid on time, and any tenancy issues are proactively addressed to prevent sudden displacement
  

• Leading shop relocation projects, including identifying potential new locations using the existing site selection checklist, conducting feasibility assessments, and coordinating the physical move
  

• Ensuring all shops and depots are branded according to M-KOPA's visual identity standards, with signage, displays, and layouts consistently maintained
  

• Conducting periodic shop audits to verify cleanliness, organization, security of stock storage areas, and overall compliance with outlet management standards
  

Work Tools Management

• Maintaining a regional work tools register, tracking the assignment, condition, and replacement status of all tools issued to Stock Controllers
  

• Coordinating timely repair or replacement of faulty tools through appropriate internal channels, ensuring zero downtime due to tool unavailability
  

• Enforcing the M-KOPA Work Tool Management Policy, including proper handling, return protocols, and accountability for lost or damaged tools
  

Training & SOP Compliance

• Delivering onboarding training for new Stock Controllers covering all existing SOPs, systems, and M-KOPA processes
  

• Cascading training on new or updated SOPs and policies to the entire regional team within agreed timelines, ensuring comprehension and adoption
  

• Conducting periodic refresher training sessions and knowledge assessments to ensure sustained SOP compliance across all outlets
  

• Identifying skill gaps within the team and recommending or facilitating targeted training interventions
  

Reporting & Stakeholder Communication

• Providing regular operational updates and performance reports to the Retail Operations Manager, covering stock health, team performance, outlet status, and risk areas
  

• Escalating all stock-related concerns following established SOPs and escalation matrix, ensuring appropriate stakeholders are engaged in a timely manner
  

• Serving as the regional point of contact for cross-functional teams including warehouse, audit, quality, customer service, and finance