Requirements

• University Degree in Technology, Business Management, Business Computing or other quantitative field
  

Professional:

• Advanced level proficiency with software analytical tools and techniques.
  
• Proficiency in office automation and banking technologies.
  
• Understanding of the bank’s Credit Management Strategy and ability to interpret this and map it to the digital financial services market now and in the future.
  
• Strong analytical skills, especially for monitoring and actioning of market and portfolio trends
  
• Experience in use of relevant MIS for Data Extraction & Analysis (e.g SQL, Python, R) and other BI & MS Office tools.
  
• Organizational skills to develop reporting frameworks/protocols in a manner that consistently drives higher performance standards for the MSL and DFS portfolio.
  
• 2 years’ work experience in an analyst or statistical analysis role or financial services environment
  

Financial (30%)

• Attainment of business case objectives on revenue collection and profitability.
  
• Cost Control on non-performing loans
  

Internal Business Processes (40%)

• Support the Portfolio Manager to maintain appropriate KPI tracking and alerting tools/mechanisms for the Digital Business Credit Portfolio
  
• Compliance reporting to Finance and Risk
  
• Monitor the performance of the total loan portfolio (market specific) and escalate problem accounts to Portfolio Manager for remedial action as defined in and guided by the Group Credit Policy, Processes and Procedures and Co-operation Agreements
  
• Accurate and timely management reports on the Digital Business loan portfolio
  
• Perform loan ageing and ensure that loan accounts are classified accurately with appropriate provisioning in place as guided by the Group Credit Policy, Product Policy and BOU Prudential Guidelines
  

Customer (20%)

• Support Portfolio Manager in the continuous portfolio profiling to inform improvements to the customer portfolio quality engagement plans.
  
• Execution of the customer engagement framework for portfolio management
  
• Customer focus within the function attaining a strong rating in customer satisfaction
  
• Execution of Portfolio engagement plans to ensure optimum portfolio performance through reduction of customer churn
  
• Ensure SLA adherence for areas assigned to Digital Business Portfolio Management team
  

Learning and growth 10%

• Identify and develop competencies in assigned role.
  
• Compliance with all NCBA HR policies and best practice guidelines.