Education and Experience

• Minimum: High School Diploma or Bachelor’s Degree preferred.
  
• 1–2 years of customer service or front-office experience
  
• Experience in travel, visa, airport, or service-center environments preferred
  
• Basic Microsoft Office and system usage skills
  
• Good communication and customer handling skills
  

Behavioural Competencies:

• Quality & Service Orientation
  
• Teamwork & Collaboration
  
• Communication
  
• Attention to Detail
  

• Front Desk Operations – Welcome applicants, verify appointments, and manage queue tokens.
  
• Customer Support – Guide applicants on visa procedures and respond to basic inquiries professionally.
  
• Queue Management – Direct applicants to the correct counters and ensure smooth applicant flow.
  
• Compliance & Confidentiality – Maintain data confidentiality and follow SOPs and security guidelines.
  
• Administrative Support – Maintain daily logs, basic reports, and support operational activities.