Qualifications

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  

• At least 3 years’ experience in Teller, customer service, Back office and sales.
  

• Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
  

• Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
  

• Strong communications, negotiations and interpersonal skills.
  

• Passion for Performance.
  
• Self - Drive, Flexibility, Focus and attention to detail.
  

• Focus and attention to detail.
  

Operational efficiency:

• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
  

• Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
  

• Ensure adherence to approval limits for processed transactions.
  

Service quality:

• To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
  

• Timely customer complaint resolution so as to ensure seamless customer experience.
  

Branch administration:

• Provide supervisory support and continuity to the Manager Service Quality and Compliance.
  

• Coach, train and develop skill sets of direct reports.
  

• Ensure that branch service providers are properly introduced, verified and monitored.
  

Business growth:

• Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.