Information Technology

POSITION PURPOSE:

To assist with desktop support, troubleshooting desktop hardware/ software problem and carrying out projects as assigned in culturally diverse environment.

MINIMUM QUALIFICATIONS / REQUIREMENTS:

• At least 2 years’ experience in related field.
  
• BSC computer Science or any other related course
  
• BSC IT/Mathematical Physics
  

POSITION PURPOSE:

To assist with desktop support, troubleshooting desktop hardware/ software problem and carrying out projects as assigned in culturally diverse environment.

MINIMUM QUALIFICATIONS / REQUIREMENTS:

• At least 2 years’ experience in related field.
  
• BSC computer Science or any other related course
  
• BSC IT/Mathematical Physics
  

3.      Will be responsible for optimizing the system for easy use and training employees in its functions, generally a training program will be organized to educate employees as efficiently possible.

4.      Will be responsible for performing day today maintenance on the ERP system as well installing new upgrades and testing bugs. System configuration and data migration will be part of the job responsibilities as well.

5.      To assist get competitive quotes for purchasing of all software, hardware requirements.

6.      Testing of the software and report bugs.

7.      Research planning to assist GIT manager in planning developing and implementation

2.      Documentation skill (Technical document, Customer report)

3.      Install and configure new software, IT support tasks like ticket logging

4.      You will deliver top-notch technical services for on-site / remote day-to-day support work, system integration work, in conjunction with colleagues and/or outside engineers, via phone, email, online tickets, and in-person.

5.      Provides requested information and takes messages to   appropriate contacts.

6.      Plan meetings and take detailed minutes

7.      Distribute email, correspondence memos, letters, faxes and forms

8.      Develop and maintain a filing system

9.      Update and maintain office policies and procedures

10.  Maintain contact lists

11.  Handle requests and queries from senior managers

12.  Administration experience with Windows services: AD, GPO, Printer, Shared folders

13.  Able to demonstrate understanding of good operating system knowledge: Windows 10, iOS, Android

15.  Testing software and report bugs

2.      Mentoring and training New ICT support Staff

3.      Developing security standards, procedures, and guidelines for multiple platforms.

4.      Interact with all departments for training.

2.      Prepare data conversion data loading routines and helping in preparation of management information systems.

3.      Ensure that any other duty assigned by GIT manager is executed to management expectations.