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Closing: Jan 11, 2023

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Published: Jan 9, 2023 (21 days ago)

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Job Summary

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Role             : To create strategic ownership for Point of Sale (POS), Quick Response (QR) code and E-Commerce channels. Develop and timely implement strategic initiatives to maximize uptake utilization on these channels, revenue generation and continuous customer journey improvement. In addition, there is a critical need to pro-actively monitor and manage Point of Sale (POS), Quick Response (QR) code and E-Commerce channels related risks to minimize exposure to the bank. E- commerce includes all payment types such as Debit cards, Credit cards, Prepaid cards, Mobile wallets, and others.

Education and Professional Qualifications:

1. Bachelor’s degree in any related discipline

 

Required Experience and Competences

1. At least 3-5 years of experience in Banking and in Card Business.

2. Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products


Responsibilities
Role             : To create strategic ownership for Point of Sale (POS), Quick Response (QR) code and E-Commerce channels. Develop and timely implement strategic initiatives to maximize uptake utilization on these channels, revenue generation and continuous customer journey improvement. In addition, there is a critical need to pro-actively monitor and manage Point of Sale (POS), Quick Response (QR) code and E-Commerce channels related risks to minimize exposure to the bank. E- commerce includes all payment types such as Debit cards, Credit cards, Prepaid cards, Mobile wallets, and others.

Education and Professional Qualifications:

1. Bachelor’s degree in any related discipline

 

Required Experience and Competences

1. At least 3-5 years of experience in Banking and in Card Business.

2. Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products


1. Analyse customer behaviour patterns through various parameters to generate insights to increasing revenue and chum forecasting.

2. Develop strategies to maximize growth and revenue and budget to support the plans.

3. Agree on the activities with the Manager Card Business among other stakeholders to enhance usage of these digital channels and develop key initiatives to measure progress

4. Develop solutions and products pipelines for the channel in consultation with client solutions department and digital transformation office

5. Implement staff and customer channel sensitization initiatives targeted towards improvement of the digital employee culture

6. Develop marketing, sales, and campaign plans to grow and increase usage and adoption of Point of Sale (POS), Quick Response (QR) code and E-Commerce channels.

7. Continuously monitor all drivers for the Point of Sale (POS), Quick Response (QR) code and E-Commerce channels revenue including but not limited to product sign up by the customers query and complaint resolution and product uptime.

8. Analyse all the drivers to revenue, own and update the channels score card with insights derived from the analysis to rule out any revenue leakages.

9. Actively engage all stakeholders in the development of marketing impacting initiative.

10. Develop and implement customer/staff engagements programs/trainings to increase retention of customers and own all segment wide marketing initiatives to provide excellent service hence drive revenue.

11. Drive brand awareness both internally and externally through targeted awareness campaigns.

12. Develop tools and trackers to report and document performance of the Point of Sale (POS), Quick Response (QR) code and E-Commerce channels.

13. Track and monitor financial performance of new existing channels, including revenue growth revenue assurance and cost reduction initiatives.

14. Monitor usage pattern of customers using intelligence tools like Business Intelligence reports to advise management on viability of the products that are rolled out.

15. Report non-compliance and process deviations from the vendor Service Level Agreements (SLAs).

16. Mitigate risks by putting in place mechanism for enforcing full KYC compliance at the point of signing up.

17. Proactively manage third party vendors Service Level Agreements (SLAs) and run Market surveys for insights, strategic decision making.

18. Ensures skills assessment and competency-based training takes place as and when required.

19. Builds organization capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible developed opportunities in line with the Bank policy.


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