Qualifications

• Proven experience in a similar role, preferably within the hotel industry
  
• Strong leadership skills with the ability to motivate and guide a diverse team
  
• Excellent customer service skills and a passion for delivering exceptional guest experiences
  
• Proficient in problem-solving and conflict resolution
  
• Strong organisational and time management skills
  
• Ability to work under pressure and make decisive decisions in fast-paced environments
  
• Good understanding of budgeting and financial management principles
  
• Thorough knowledge of health and safety regulations and operational procedures
  
• Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
  
• Fluency in English
  
• Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays
  

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
  
• Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
  
• Liaise with other departments to ensure smooth operations and timely service delivery
  
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
  
• Handle customer inquiries, complaints, and special requests promptly and professionally
  
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
  
• Respond to and resolve emergency situations as they arise
  
• Support training, coaching, and mentoring of junior staff members
  
• Prepare and submit reports on daily operations, incidents, and staff performance