Requirements

• Strong analytical skills with the ability to interpret financial/repayment data and make sound recommendations.
  

• High ownership, reliability, and comfort working in a target-driven, fast-paced environment.
  

• Good communication skills and professionalism when speaking with customers about repayments and obligations.
  

• Diploma or degree in Finance, Banking, Economics, Business, or a related field.
  

• Availability to commit to a full-time 6-month temporary contract based in Nairobi.
  

• Review incoming credit and loan applications against defined eligibility and risk criteria.
  

• Collect, verify, and record customer financial and KYC information in our systems.
  

• Support account setup and activation for newly approved customers, ensuring all documentation is complete.
  

• Begin structured repayment follow-ups on assigned customers and align with the team on escalation paths.
  

Beyond 3 months focus

Beyond the initial ramp-up, you will focus on stabilising and improving portfolio quality, working closely with CX and sales teams. Focus areas after month three may include:

• Proactively manage a defined customer portfolio, monitoring repayments and identifying early signs of risk.
  

• Negotiate repayment arrangements within guidelines and escalate high-risk accounts as needed.
  

• Provide feedback on recurring credit issues or process gaps and suggest improvements.
  

• Support ad hoc credit projects linked to campaigns, new products, or portfolio clean-up.