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CIC Insurance Group

Country / Region

KenyaNigeriaUganda

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Kenya/Kenya/Sales, marketing, promotion
CIC Insurance Group

Banking + 2 more

BUSINESS DEVELOPMENT OFFICER – RETAIL MEDICAL

Kenya • Kenya
Job details

Contract Type

Description

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Manager – Retail Medical, this role exists to drive growth of the retail medical insurance portfolio through acquisition, retention, and strong intermediary relationships. The role supports sales conversion, provides technical assistance, and ensures excellent customer and partner service. It contributes directly to revenue generation and market expansion.

Key Responsibilities

  • Issue medical examination letters
  • Build and maintain relationships with intermediaries and distribution channels
  • Prepare and follow up on quotations to convert business
  • Update sales pipeline and track performance
  • Recruit new intermediaries to grow portfolio
  • Conduct market intelligence and product feedback
  • Renewal follow-ups and reminders
  • Provide technical support through meetings and presentations
  • Train intermediaries on product knowledge
  • Ensure compliance in licensing and contracting intermediaries
  • Respond to customer and intermediary enquiries
  • Raise refunds for customers
  • Resolve service issues (scope, premiums, commissions)
  • Prepare cover confirmation letters
  • Any other duty assigned by the Manager
  • Ensure accurate debiting and crediting of proposals
  • Prepare and dispatch notes, schedules, utilization reports
  • Process and dispatch membership cards
  • Cancel policies due to non-payment
  • Maintain clean and accurate membership records
  • Keep client correspondence files up to date
  • Store business correspondence and admin data safely
  • Prepare weekly and monthly retail reports
  • Prepare travel letters
  • Issue decline letters
  • Resolve claims issues within 5 days

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

  • Bachelor’s degree in a Business-related field or Actuarial
  • Insurance professional Qualifications, added advantage
  • 1-3 Years’ experience
  • Good communication skills
  • Customer Focussed
  • Business Acumen
  • Negotiation and Influence
  • Good level of emotional intelligence

Why Join Us?

Joining CIC Insurance Group as a Business Development Officer offers an exciting opportunity to drive business growth while building meaningful relationships across the Group’s distribution and intermediary networks. In this role, you will combine sales, relationship management, market intelligence, and customer service to grow the portfolio, convert new business, strengthen renewals, and identify opportunities for product and market expansion. You will also gain valuable exposure to the full customer journey, from quotation and onboarding to policy administration and claims resolution, while supporting intermediaries through technical guidance and product training. If you are commercially driven, customer-focused, and energized by achieving targets and developing lasting business relationships, CIC provides a dynamic platform to grow your career and make a measurable contribution to sustainable business growth.

Tags
Sales, marketing, promotionBanking, microfinance, insuranceEntry and Basic-levelKenya

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