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Fireside Group Ltd
ISP Technician- Mombasa
Mombasa • Kenya
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Fireside Group LtdProfession (Engineering, architecture, Entry and Basic-level)
Industry (Information technology, software development, data, Entry and Basic-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Housekeeping, maintenance,Manufacturing,Non-profit, social work,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Engineering, architecture)
© Fuzu Ltd
Fireside Group Ltd
Engineering + 1 more
Description
Qualifications
- Minimun Certificate in Fiber optics or related field. Atleast 1+ years of experience in a similar role. Basic understanding of fiber network concepts. Proficiency in fiber handling & maintenance.
- Strong problem-solving skills and technical expertise.
All qualified and interested candidates should send their CVs and Application Letters to the Email provided.
Responsibilities
- Installing and terminating fiber optic cables and other network equipment.
- Resolving Loss of Service and Connections within SLA.
- Ensure tickets are updated timely and closed with clears once resolved.
- Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
- Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers. Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
- Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
- Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
- Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
- Any other duty that may be assigned from time to time.
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