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Help Age International
IT and Operations Manager
Nairobi
• Kenya
Profession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Information technology, software development, data, Mid-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data)
© Fuzu Ltd
SAFARICOM
Telecommunications
Description
Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical field.
- Proven hands-on experience supporting production infrastructure and cloud platforms.
- Strong automation mindset with demonstrated reduction of manual operational tasks.
- Experience working within ITIL / DevOps / SRE operating models.
- Preferred Certifications (Added Advantage)
- Cloud Associate or Professional certifications (AWS, Azure, or GCP).
- Kubernetes certifications (CKA / CKAD).
- Linux certifications (RHCSA / RHCE).
- DevOps or SRE-related certifications.
Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
- Implement and support SLIs, SLOs, and error budgets for assigned platforms and services.
- Monitor platform health, availability, latency, and error rates and participate in on-call rotations, incident response, and major incident recovery.
- Design and implement end-to-end infrastructure automation across on-premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments.
- Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Helm. Automate infrastructure provisioning, scaling, patching, recovery, and decommissioning.
- Develop scripts and tooling (Bash, Python, PowerShell) to reduce manual operational tasks and contribute to self-healing and auto-remediation workflows.
- Engineer and operate on-premise infrastructure including virtualization, compute, storage, backup, and network platforms. Premise infrastructure premise infrastructure
- Engineer and operate hybrid cloud environments, ensuring seamless integration between data centers and public cloud platforms.
- Engineer and operate infrastructure across AWS, Azure, GCP, and OCI under defined enterprise standards.
- Engineer and operate infrastructure across AWS, Azure, GCP, and hybrid platforms.
- Support Kubernetes platforms (EKS/AKS/GKE/OpenShift), including upgrades, scaling, and reliability tuning.
- Support DevSecOps practices by integrating security checks into pipelines.
- Assist with DR/BCP testing, backup validation, and recovery procedures.
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