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Safal Group
Service Centre Manager
Nairobi
• Kenya
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Safal GroupProfession (Construction, renovation, maintenance, Mid-level)
Industry (Mid-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Beauty, cosmetics,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Construction, renovation, maintenance)
© Fuzu Ltd
Safal Group
Construction + 2 more
Description
Minimum Requirements
- Minimum academic qualification: Bachelor’s Degree in any business-related field
- Qualifications as an added advantage: Diploma in Sales & Marketing
- General work experience (years): 7-10 years
- Specific to the position (level/discipline/years): 2 - 3 years
- Industry: FMCG / Manufacturing / Building
Responsibilities
- Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.
- Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.
- Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.
- Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.
- Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.
- Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.
- Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.
- Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT).
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