Process customer deposits, withdrawals, transfers, and other approved cash transactions accurately and efficiently.
Receive, count, verify, and disburse cash in accordance with established procedures.
Ensure all transactions are properly recorded and supported by the required documentation.
Balance cash holdings and transaction records at the end of each business day.
Immediately report cash discrepancies, irregularities, or suspected fraudulent transactions to the appropriate supervisor.

Customer Service

Provide professional and courteous service to customers across all teller transactions.
Respond to routine customer enquiries and provide accurate information on available banking services.
Assist customers with transaction-related issues and escalate complex complaints where necessary.
Maintain a positive customer experience while ensuring compliance with operational procedures.

Compliance & Controls

Adhere strictly to cash handling, KYC, AML, and internal control procedures.
Verify customer information and transaction documentation before processing transactions.
Maintain confidentiality of customer information and financial records.
Identify and escalate unusual or suspicious transactions in line with applicable procedures.

Records & Branch Support

Maintain accurate transaction records and ensure proper filing of relevant documents.
Support daily branch reconciliation and transaction verification activities.
Assist with branch operational activities as assigned by the supervisor.
Maintain a clean, organized, and secure teller workstation.

Requirements
Education

Experience

1–2 years of experience in teller operations, cash handling, customer service, banking, microfinance, or a related financial services environment.
Strong numerical and cash-handling abilities.
Good understanding of basic banking transactions and customer service procedures.
Ability to maintain accuracy while handling multiple transactions in a fast-paced environment.

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