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Mid-level Customer support, client care jobs in Nairobi, Kenya
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Jobs in NairobiProfession (Manufacturing, Mid-level)
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Industry (Customer support, client care, Mid-level)
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Seniority (Customer support, client care, Manufacturing)
© Fuzu Ltd
Mars
Manufacturing
Description
What are we looking for?
- Ideally, you’ll have a minimum of 5 years’ experience in a Key Accounts or Business Development role, including strong experience in Field Sales Management.
- You will hold a minimum of a Bachelor's Degree, while an MBA will be considered an added advantage.
- We want someone who demonstrates key Mars leadership behaviors—specifically a strong focus on delivering results, ensuring accountability, collaborating cross-functionally, and maintaining a robust customer focus.
- You should bring proven expertise in strategic selling, negotiation, customer planning, and applying financial judgment to achieve mutually beneficial outcomes.
What would be your key responsibilities?
- Lead the delivery of Quality Growth for Carrefour by developing and executing short- and long-term customer plans that deliver sustainable, profitable volume and value growth.
- Monitor plans closely and proactively course-correct through the demand planning process to ensure profitable delivery and excellent customer service levels.
- Support effective channel revenue management by applying financial rigor and improving trade spend efficiency.
- Build strong customer engagement, positioning Mars as the partner of choice through joint business plans (JBPs), business reviews, and high-level top-to-top meetings.
- Partner and liaise closely with our Modern Trade Distributor teams to align goals and successfully deliver on our customer's business objectives.
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