Published
Profession
Industry
Seniority
Customer support, client care Jobs in Africa
0
jobs
Get personalised job alerts directly to your inbox!
U.S Embassy in Uganda
CLOSEDComputer Control Assistant (Customer Service Supervisor)
Kampala, Uganda
CLOSED FOR APPLICATIONS
Computer Control Assistant (Customer Service Supervisor)
Closing: Apr 12, 2024
This position has expiredPublished: Mar 20, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Requirements
• Two years post-secondary Education is required.
• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.
• At least one year of supervisory experience is also required.
• Good knowledge of the Mission structure and how their role fits into the organization.
• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.
• Knowledge of the local IT business environment and how locally provided Internet service are managed.
• Position must understand how changes in Kampala’s network infrastructure can impact customers.
• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.
Responsibilities
Requirements
• Two years post-secondary Education is required.
• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.
• At least one year of supervisory experience is also required.
• Good knowledge of the Mission structure and how their role fits into the organization.
• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.
• Knowledge of the local IT business environment and how locally provided Internet service are managed.
• Position must understand how changes in Kampala’s network infrastructure can impact customers.
• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.
• The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.
• The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position.
• The Customer Service Supervisor reports directly to the Information Systems Officer.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.