Requirements:

• Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field
  
• Previous customer service experience in a retail environment
  
• Excellent communication and interpersonal skills
  
• Strong problem-solving abilities
  
• Good computer literacy
  
• Ability to work in a fast-paced environment
  

• Sales Completion
  
• Coordinate order fulfillment and product availability
  
• Customer Satisfaction
  
• Provide professional customer service
  
• Maintain positive customer relationships
  
• Complaint Resolution
  
• Handle and escalate customer complaints promptly
  
• Ensure timely issue resolution and follow-up
  
• Payment & Warranty Processing
  
• Support accurate payment processing
  
• Assist customers with warranty claims and processing
  
• Payment Accuracy & Compliance
  
• Ensure accuracy in payment handling and records
  
• Adhere to company cash handling procedures
  
• Delivery & Aftersales Support
  
• Coordinate timely deliveries and order fulfillment
  
• Support aftersales services including returns and exchanges