Key duties include
team coaching, monitoring, and fostering a positive and productive work
environment. The role also involves reporting on team performance,
troubleshooting operational challenges, and ensuring compliance with company
policies and standards.

Key Responsibilities

Sales and Business Development

• Drive customer acquisition and loan disbursement growth.

• Develop and implement branch marketing initiatives.

• Build strategic relationships with customers, groups, and business communities.

• Achieve monthly and annual sales targets.

Credit Operations

• Assess and recommend loan applications in accordance with company policies.

• Monitor portfolio quality and maintain acceptable PAR levels.

• Ensure timely loan disbursements and documentation.

• Conduct portfolio reviews and credit risk assessments.

Collections and Portfolio Management

• Monitor loan repayments and arrears.

• Coordinate collection activities and recovery efforts.

• Develop strategies to reduce delinquency and non performing loans.

• Prepare portfolio performance reports.

Leadership and Staff Management

• Supervise and mentor Credit Officers and Sales Officers.

• Conduct performance monitoring and coaching.

• Ensure adherence to company policies and procedures.

• Promote teamwork and accountability.

Compliance and Reporting

• Ensure compliance with internal controls and regulatory requirements.

• Prepare daily, weekly, and monthly branch reports.

• Support audits and management reviews.