FastHub Solutions Limited is a Tanzanian fintech and telecommunications infrastructure company, established in 2016, headquartered in Dar es Salaam with a branch office in Lusaka, Zambia. We operate a single-gateway platform for enterprise messaging (bulk SMS, SMPP and REST APIs, USSD and SMS shortcodes), Mobile Money payments, WhatsApp Business solutions, voice services, and dedicated internet access, serving enterprise clients from Tanzania. FastHub is licensed by the TCRA and approved by the Bank of Tanzania.

The Role

FastHub runs on the Entrepreneurial Operating System (EOS). Reporting to the Founder & CEO, the Head of Operations runs the company's execution rhythm and, after probation, takes day-to-day management of the heads of Technology, Infrastructure, Sales & Marketing, and Compliance. You will:

Chair the weekly leadership Level-10 meeting and run the company scorecard
Track quarterly Rocks, cross-department projects, and follow through until actions close
Monitor SLA achievement and coordinate customer-impacting escalations
Oversee vendors and outsourced services against their contracts and SOPs
Report weekly and monthly to the CEO, with defined approval authority in our ERP

What we're looking for

Bachelor's degree (minimum) and 5+ years in operations, programme, or project leadership — fintech, telecom, ISP, SaaS, or B2B technology preferred
Experience running a structured operating cadence; direct EOS/Traction experience is an advantage
Currently based in Kenya, with Nairobi-market operations experience; ready to relocate to Dar es Salaam
Fluent, written and spoken, in both English and Kiswahili

Compensation

Gross monthly KES 250,000–350,000 plus a performance bonus tied to quarterly Rocks completion. Relocation to Dar es Salaam is required; the role is on-site, Monday to Saturday.

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