Join one of the largest Personal Injury law firms in the state, where excellence in client service is our calling. With over 40% of our team staying more than five years, we’re proud of our supportive culture and exciting growth ahead.

• Experience with medical records management in a legal or healthcare setting.
  

• Proficiency in RingCentral and Casee (or similar systems).
  

• Strong organizational skills and ability to handle heavy call volume.
  

• Excellent communication skills – verbal and written.
  

• Detail-oriented, proactive, and able to thrive in a fast-paced environment.
  

• Commitment to confidentiality and professionalism.
  

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• Be the first point of contact for clients, providing updates and support.
  

• Manage a high-volume caseload with precision and care.
  

• Use RingCentral and Casee case management system daily.
  

• Identify pending medical records and billing requests.
  

• Contact medical facilities via phone or written communication.
  

• Review and interpret previously submitted medical records.
  

• Enter detailed notes of communications with providers.
  

• Set follow-up dates and escalate issues to assigned paralegals.
  

• Maintain electronic files and ensure timely case progression.