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Deutsche Post DHL Group
CLOSEDOperations Agent
Lagos, Nigeria
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Deutsche Post DHL Group
CLOSEDOperations Lead Agent
Lagos, Nigeria
Closing: Apr 3, 2024
This position has expiredPublished: Mar 19, 2024 (2 months ago)
Job Requirements
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Job Summary
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Requirement
- Minimum of Diploma in any field or its equivalent
Responsibilities
Requirement
- Minimum of Diploma in any field or its equivalent
- Maintain a good relationship with all customers by ensuring that every contact is a demonstration of absolute dedication towards providing customer’s satisfaction. in line with DHL focus pillars and culture of speed, right first time, passion, and can-do spirit.
- Support the effective implementation and deployment of Global, regional, and country projects, programmes and initiatives within the Loshub.· Recover and give appropriate scans to shipments from other stations in a timely and courteous manner in line with Global S.O.P and on time processing to meet flight closure and departure.
- Participate in the implementation of, and compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.
- Ensure timely and accurate return of the network checkpoints.
- Allocate shipment to correct destination bags correctly and properly tagged to avoid misroute.
- Ensure that complete WPX transmission and pre-alert are sent to transit /destination to enhance faster recovery and processing through customs to improve transit time.
- Transfer of shipment requiring special handling to appropriate section or stations to speed up transit time.
- Ensure that incident reports are sent on damaged and unidentified shipments including missing shipments and forwarded to the network via mails.
- Ensure that materials are loaded on ULDs correctly properly netted in accordance with Aviation standards.
- Ensure timely recovery of all pre-alerted materials in calms on commercial flights and confirm recovery same on calms daily.
- Comply with DHL security policies and procedures, standards for first aid and Health and Safety and environmental guidelines.
- Keep safe and use appropriately, in line with company regulations, all equipment supplied to aid performance of functions.
- Capture full and accurate information in accordance with the Global S.O.P standards.
- Open bags and sort materials in accordance with standard operational procedures and compliance to security guidelines.
- Manage scale weights via NMIV for ULD build up in the sort for SABLE planning.
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