Professional Experience

• 13–15 years of progressive experience in Corporate Communications, Executive Communications, or Strategic Communications roles.
  
• Proven experience advising and supporting CEOs, senior executives, or high profile leaders.
  
• Strong background in issues/crisis communications and enterprise-level reputation management.
  
• Experience working across global, matrixed organizations with complex stakeholder networks.
  
• Experience overseeing high-stakes governance and enterprise-wide communications frameworks.
  

Education

• Bachelor’s or Master’s degree in Communications, Public Relations, Political Science, Public Affairs, Journalism, or related disciplines.
  

Market Enablement

• Serve as a communications manager supporting markets during peak workload periods.
  

Provide hands-on support across all communication disciplines, including:

• Editorial and content creation
  
• Internal communications
  
• PR and media relations
  
• Brand and campaign adaptation
  
• Tradeshows and events
  
• Program deployment and local implementation
  
• Address other specific market needs and priority projects as they arise.
  

Bridge Between Central Sustainability Communications team & Markets

• Coordinate Sustainability Communications initiatives between the central team and markets.
  

Manage activities such as:

• Localization and rollout of the Sustainability Report
  
• Deployment and governance of the collection & recycling toolkit
  
• Coordination of sustainability claims and related materials
  
• Ensure alignment, timely delivery, consistent messaging and successful implementation in the markets.
  

Bridge Between Central Corporate Communications & Operations (CCO) Team & Markets

• Coordinate Corporate Communications initiatives between the CCO team and markets to ensure seamless execution and alignment.
  
• Act as the central point-of-contact for markets when rolling out global Corporate Communications programs.
  

Support Corporate Communications Project Needs

• Provide additional capacity to the CCO team during peak workload periods.
  
• Contribute to a wide range of communications projects, ensuring quality, speed, and alignment with global standards.
  

Manage Coordination & Reporting of Market Support via Shared Services and Flex Resources

• Operate the intake process (Service Hub) for all market requests related to consultants or overflow work.
  
• Scope, prioritize, resource, and schedule requests, maintaining transparency and clear SLAs.
  
• Communicate timelines, updates, and project status regularly to stakeholders.
  
• Produce quarterly & annual service performance reports
  
• Present insights and improvement recommendations to leadership.
  
• Coordinate with external vendors and consultants managing: Briefings, SLAs and quality assurance, Budget adherence
  
• Design and administer the annual market satisfaction and needs survey. Analyze results, identify themes, and develop clear improvement plans with designated owners.