• Greet customers warmly and guide them to their tables.
  
• Present menus, provide recommendations, and answer customer questions about dishes and beverages.
  
• Take accurate food and drink orders and relay them to the kitchen and bar staff.
  
• Serve food and beverages promptly and professionally.
  
• Ensure tables are clean, organized, and properly set before and after service.
  
• Handle customer complaints or special requests professionally and escalate to supervisors when necessary.
  
• Assist with billing, processing payments, and handling cash or card transactions.
  
• Maintain knowledge of menu items, specials, and promotions.
  
• Follow health, hygiene, and safety standards at all times.
  
• Collaborate with team members to provide smooth and efficient service.
  

Requirements:

• Minimum secondary education; hospitality training is an advantage.
  
• Previous experience in food service, restaurants, or catering preferred.
  
• Strong communication and interpersonal skills.
  
• Ability to work under pressure in a fast-paced environment.
  
• Attention to detail and commitment to customer satisfaction.
  
• Professional appearance, hygiene, and etiquette.
  
• Physical ability to stand, walk, and carry items for extended periods.
  

Core Competencies:

• Customer service and guest engagement
  
• Food and beverage handling
  
• Order taking and serving accuracy
  
• Teamwork and communication
  
• Hygiene, safety, and cleanliness
  
• Problem-solving and adaptability
  

Work Environment & Requirements:

• Restaurant, café, hotel, or event-based work environment.
  
• Flexibility to work shifts, evenings, weekends, and public holidays.
  
• Ability to maintain composure and professionalism in a busy environment.
  
• Commitment to providing excellent customer experiences consistently.
  

Success Indicators (Performance Outcomes):

• High levels of customer satisfaction and positive feedback.
  
• Accurate order taking, serving, and billing.
  
• Clean, organized, and well-maintained service areas.
  
• Efficient teamwork and coordination with kitchen and service staff.
  
• Consistent adherence to hygiene, safety, and service standards.