Profile

• Strong understanding of logistics and/or finance business processes (5 years' experience on legacies)
  
• Experience with IT solutions and digital tools; TMS knowledge is a plus
  
• Proven experience in training delivery and change management
  
• Project management experience
  
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
  
• PROSCI certification
  
• Flexible to travel across AGL Africa countries for training, Go-live, and support
  

Based in Nairobi and reporting to the Drive Central Deployment team, the successful candidate will be responsible for:-Deployment Preparation

• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
  
• Support local deployment preparation and prerequisites phase
  
• Enable and coordinate DRIVE local template completion
  
• Prepare Key User onboarding, training, and deployment readiness activities
  

Test & Validation

• Coordinate Key Users during test definition and execution
  
• Consolidate test plans and ensure business critical scenarios are prioritized
  
• Identify risks, defects, and readiness gaps impacting deployment
  
• Ensure test environments (data, access, tools) are ready
  
• Contribute to Go/No-Go assessment through test and readiness insights
  

Training & Change Enablement

• Adapt and deliver training materials for Key Users and End Users
  
• Deliver solution training prior to Go-live
  
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption.
  

Go-Live & Hypercare

• Provide Level 2 functional support during hypercare
  
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
  
• Sensitivity: Internal
  
• Enable Key Users to progressively take ownership of local support
  
• Deliver additional training as needed post Go-live