Job Title: Clearing & Forwarding Manager Date Posted: 05/10/2026 Job Type: Full Time Job Level: Management Employer: Africa Global Logistics Industry: Logistics Location: Nairobi Country: Kenya

Responsible for leading clearing and forwarding operations, overseeing import and export customs clearance, coordinating sea, air and road freight, monitoring cargo movement, ensuring customs and regulatory compliance, managing customer and stakeholder relationships, resolving operational issues, controlling costs, supporting budgeting, and improving service delivery. Requires a Business degree and Diploma in Logistics and Distribution or equivalent. The position is based in Nairobi and requires on-site work.

Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards.

Key Responsibilities

Manage and oversee all import and export customs clearance activities.
Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
Ensure compliance with customer SOPs, operational procedures, and service level agreements.
Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
Monitor regulatory changes and ensure timely implementation within operations.
Lead customs audits and ensure accurate record keeping and documentation.
Mitigate operational and compliance risks associated with customs clearance activities.
Build and maintain strong relationships with key customers and stakeholders.
Handle escalated operational issues and customer complaints professionally and efficiently.
Work closely with commercial teams to support customer retention and business development.
Participate in customer reviews and operational performance meetings.
Ensure high levels of customer satisfaction through proactive communication and service excellence.
Monitor departmental profitability and operational costs.
Ensure accurate customer billing and supplier cost management.
Review and approve invoices related to customs duties, freight, transport, and other operational charges.
Develop cost-saving initiatives while maintaining service quality.
Support budgeting, forecasting, and financial performance reporting.
Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
Negotiate service improvements and resolve operational challenges with partners.
Monitor supplier performance against agreed service levels.
Lead, coach, and develop the Clearing & Forwarding team.

Qualifications

Business Degree
Diploma in Logistics and Distribution or equivalent

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CLEARING & FORWARDING MANAGER

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