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Equity Bank Kenya
Manager: Market, Liquidity and Insurance Risk
Nairobi
• Kenya
Closed for applications
Profession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Accounting, finance, banking, insurance)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Accounting, finance, banking, insurance)
© Fuzu Ltd
Newark Frontiers
Financial Services
Description
The DRA Agent is responsible for managing overdue accounts through professional communication, negotiation, and follow-up. The role requires resilience, empathy, and teamwork to achieve recovery targets while ensuring compliance with company policies.
Responsibilities
- Make outbound and receive inbound calls on overdue payments.
- Negotiate realistic repayment plans that benefit both customer and company.
- Provide accurate details on account status and repayment terms.
- Record all interactions, agreements, and follow-ups in the system.
- Escalate complex cases to the Line Manager.
- Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
- Ensure compliance with company policies, regulations, and data protection laws.
- Maintain professionalism, courtesy, and empathy in all interactions.
- Collaborate with team members to meet overall goals.
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