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KCB Group
Banking + 2 more
Description
Academic & Professional
- Bachelor's Degree from a recognised Institution
- Professional Qualification - Project management or business field (Added Advantage)
- Master's Degree in Business (Added Advantage)
Experience
- 6 years of working Experience
- 6 years of working experience in Sales
- 6 years of working experience in Customer Service
- 6 years of working experience in Credit
- 6 years of working experience in Relationship Management
- 5 years of working experience in Banking Operations
Responsibilities
- Lead the development and execution of the diaspora banking strategy to drive business growth and profitability.
- Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment.
- Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs.
- Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings.
- Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio.
- Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions.
- Enhance the bank’s market positioning as the preferred financial partner for diaspora communities.
- Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.
- Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.
- Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties
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