Requirements

• A minimum of 15 years progressive and relevant experience in provision of global support services to a large number of diverse national organisations / members
  
• At least 5 years senior level experience in an INGO or equivalent global organisation
  
• Willingness to travel 30%
  
• Excellent English language skills, desired: French, Spanish & Arabic
  

Technical Skills

• Strong track record of capacity building in national organisations
  
• Extensive experience in the provision of shared services
  
• Experience of role modelling and supporting an effective values-led and organisational working culture including safeguarding
  
• Experience of working with a highly diverse and multicultural staff body in a relevant leadership role
  
• Specific expertise in one or more areas of the support services (desired)
  

• Strategy and Programme Quality and Delivery: Oversees the development of Member Association (MA) capabilities in designing and implementing national strategies, programme development, monitoring, evaluation, accountability and learning (MEAL), and advocacy. This includes providing guidance, training, tools, and standardized, replicable processes.
  
• Compliance, Risk, and Safeguarding: Oversees support to MAs in strengthening capabilities to implement the Federation’s safeguarding approach and manage incidents effectively. Supervises initiatives aimed at enhancing governance, risk management, and compliance capacities across MAs.
  
• Internal Operations Capability: Oversees support to MAs in building capacity within internal operational services, particularly in human resources, finance, and ICT, including cybersecurity.
  
• People Management: Leads, manages, and develops direct reports and departmental staff, ensuring effective performance and professional development.
  
• Safeguarding: Promotes awareness and implementation of safeguarding policies and principles aimed at protecting programme participants, families, communities, staff, and partners from all forms of harm, including abuse, exploitation, harassment, violence, and discrimination. Ensures the immediate reporting of any safeguarding concerns, allegations, or incidents in accordance with established procedures. Acts as a role model by upholding and demonstrating values-based conduct within the organization.